Timhotel Opera Madeleine Paris FAQ

Frequently Asked Questions

  • What time is check in and check out?
    Check in: 14h00 // check out 12h00
  • Can I leave the room late?
    Depending on availability and daily arrivals.
  • Can I choose the type of bed in my room? (Large bed – two beds) Yes, please request it when you make the reservation, or according to the availability on the day of arrival.
  • Do the rooms have a balcony or terrace? Can I reserve one?
    Some have a balcony but it is not possible to book them in advance because there are only a few.
  • Are there non-smoking rooms?
    Yes.
  • How many storeys does the building have? Is there a lift?
    7 floors, there is a lift. Reception is on the first floor.
  • Is there air conditioning in the rooms?
    There is air conditioning only in Superior rooms. It works from all the year.
  • Is your hotel adapted for the handicapped? No.
  • Can you keep my luggage when I leave the room?
    Yes, we have a luggage room.
  • Is there a safe place to park my car? How much does it cost?
    Public Parking near the hotel.
  • Does the hotel have an Internet or e-mail terminal for guests?
    Yes, in the lounge near the reception.
  • Do you have high-speed internet in the room for my portable computer? Is it wireless?
    Yes, WIFI (extra charge).
  • Do you have a quiet, romantic room? How can I reserve it? Quadruple rooms are the most comfortable rooms. Superior rooms are the warmest thanks to their wooden decoration. For quiet rooms, please ask for rooms facing courtyard, however, rooms facing street are well-soundproofed.
  • What languages are spoken in Reception? French, English, Italian, Spanish
  • Where may I rent a car?
    To rent a car, just ask at the reception desk, we will help you find one.
  • How far away is the Eiffel Tower?
    About 25 minutes by bus
  • We are coming with 1 (or more) child, can we add an extra bed in a double room? What are the other options? We can propose Quadruple rooms for family stays. We also can add an extra bed: the request must be made in advance to the hotel and you must wait the hotel’s approval, depending on availability.        
  • What is the nearest metro station and how long does it tae to join it?
    Metro Gare Saint Lazare, 1 minute-walk
  • How much does a taxi from the airport cost? Orly: 35 € // CDG: 45 €  
  • How can I cancel my reservation?            
    You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel. To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure. You can use this system only if you have respected the cancellation policy on your confirmation.